F.A.Q.

What is an assisted-living facility?

Our assisted-living facilities are licensed and operated for the purpose of providing long-term residential care, room, board (three meals a day and nutritious snacks), housekeeping, 24-hour personal care, a varied activity schedule, and 24-hour supervision. Staff is on duty 24 hours a day and personal care services, including medication assistance, are available at any time.

What are our rates?

We provide a unique rate structure in each of our assisted living communities that allows residents to only pay for the services they need. Please contact us at 1-800-380-8908 to learn more about our specific rates, services, amenities and programs.

What is included in the price?

24-hour access to emergency call systems, case management, a full activity calendar, scheduled transportation, three meals a day, snacks, housekeeping, laundry, 24-hour supervision by trained staff, use of the facilities, and much more. We also provide assistance with the activities of daily living such as bathing, dressing, toileting, ambulating, and also the assistance with the administration of medications. For a complete list check out our Care & Services page.

Is personal furniture permitted?

Residents are encouraged to bring their personal furniture and other items to decorate their apartment. Many residents feel that these personal touches transform their new apartment into a comfortable and familiar environment just like home. Photographs, a special quilt, wall hangings and other belongings are welcome.

What happens when a resident needs a higher level of care?

If a higher level of care is required for residents in any of our assisted living communities, we will work closely with the resident and their family to ensure suitable and appropriate placement.

Do we accept Medicaid or Medicare?

In certain communities, we may on occasion accept a limited amount of Medicaid residents and Long-Term Care Insurance helps pay for assisted living. We also assist our residents/families in accessing Veterans Administration Aid and Attendance Benefits, however, please note that Medicare does not pay for assisted living. We have also partnered with several senior financial solution providers such as ElderLife Financial Services (which provides a loan used like a line of credit to help seniors and their families pay for assisted living) and Life Care Funding Group (which helps fund assisted living using an in-force Life Insurance Policy)

Do we have transportation available?

Yes. We have scheduled transportation available for physician appointments and other outings. Our activities department frequently schedules our transportation for trips to local restaurants and community events

What is the general community like?

Our residents are active, some have walkers, others have canes, while some require none. We also have residents that still drive.

Can our residents leave the community at any given time?

Yes, residents are free to come and go as they please, as long as it is safe for them to do so. We ask that residents sign in and out at the front desk.

What appliances can residents have in their apartments?

A small refrigerator is allowed, however, we ask that you not keep blow dryers, hot rollers, popcorn poppers, space heaters, extension cords, heated blankets or cooking appliances (i.e. hot plates) in your apartment.

What is the admission process?

Residents must be seen by their primary care physician within 30 days prior to move-in. We will provide you with the forms that are necessary for move-in and we will work with your family and physician to ensure that the process is as smooth as possible.